QUESTIONS ABOUT THE WINES OF PURE THE WINERY

HOW IS ZERO SUGAR WINE CREATED?

Our Zero Sugar Wine is made by carefully observing the growing process of our grapes and constantly testing their sugar maturity. The grapes finally selected to make PURE the Winery wines must be picked at just the right time. When picked, the sugars that can be fermented into alcohol are at their peak and the sugars that cannot be fermented into alcohol are not yet present. During our fermentation, specifically cultivated yeasts are added to ensure all the residual sugars disappear. Learn more

ARE PURE THE WINERY WINES 100% ZERO SUGAR?

Yes, Pure the Winery has zero sugar. It has no residual sugar. And we do not put any sugar substitutes in our wine.

Our wine is 100% zero sugar, without compromising on taste.

DO THE WINES OF PURE THE WINERY CONTAIN ALCOHOL?

Yes, all our wines contain 10.5% alcohol.

WHAT MAKES THE WINES OF PURE THE WINERY DIFFERENT FROM OTHER WINES?

Our wines have zero sugar and zero carbohydrates. This absence of sugar is not at the expense of taste. In addition, the wines of PURE the Winery contain up to 50% fewer calories. And unlike other wines, our wines are 100% Vegan.

vegan wine

HOW MANY CALORIES ARE IN THE WINES OF PURE THE WINERY?

Our wines all contain 55 calories / 251kJ per 100ml. This is considerably less than the number of calories in regular wines.

DO THE WINES OF PURE THE WINERY CONTAIN PRESERVATIVES OR OTHER UNNATURAL ADDITIVES?

Like many other wines, PURE also contains sulfite. But because there is no sugar in our wines, the sulfite content is relatively low compared to other wines.

DO THE WINES OF PURE THE WINERY CONTAIN SWEETNERS?

No sweeteners have been added to our wines. All sugars have been naturally converted to alcohol during fermentation, without compromising on taste.

ARE THE WINES OF PURE THE WINERY VEGAN?

Yes, the our wines are proudly vegan. No animal products have been used during the production of the wines and cork. For more information, you can find an article on the News page with more information about vegan wine and PURE.

vegan wine

WHAT TEMPERATURE SHOULD PURE THE WINERY ZERO SUGAR WINES BE SERVED AT?

We recommend the following temperatures:
Red Wine: 16-18 degrees
White Wine: 6-8 degrees
Sparkling White Wine: 6-8 degrees
Sparkling Rosé Wine: 6-8 degrees

ARE THE WINES OF PURE THE WINERY SUITABLE FOR DIABETES PATIENTS?

Although our wines contain 0% sugar and 0% carbohydrates, please contact your doctor for advice on diabetes.

I WANT TO SERVE THE ZERO SUGAR WINES OF PURE THE WINERY IN MY BAR / RESTAURANT OR SELL IN SHOP. IS THAT POSSIBLE?

Yes, of course you can! We would like to get in touch with you.
Contact us via our contact form or send an email to australia@purethewinery.com.

QUESTIONS ABOUT ORDERING AND PAYMENT

WHERE CAN I FIND MY INVOICE?

Your invoice can be found online in your account.

WHAT ARE THE SHIPPING COSTS?

We offer a flat delivery charge of $8AUD for all Metro orders (including GST). Please allow 2-5 days for delivery. For all Regional/Country orders we offer a flat delivery charge of $18.50 (including GST). Please allow for up to one week for delivery.

WHAT DOES PICK & MIX MEAN 6 BOTTLES PER BOX?

We deliver our wines in boxes of 6 bottles. You can compose the contents of that box yourself. Of course you do not have to mix and you can also order a box of 6 of the same bottles.

HOW CAN I PAY AT PURE THE WINERY?

You can pay via E-way, with Credit Card.

HOW CAN I ENTER AN ORDER?

Simply place your items in your shopping cart, you can choose a box or individual bottles. You can order in units of 6 items, where you can put together your own box. To pay, go to your shopping cart, check the order and click Continue to checkout. Then take the following steps:

Your details, enter at least the required fields here.
Shipping, you can specify a different delivery address here or send notes regarding shipping.
Order summary, here you will find again an overview of your order.
Payment method, select the desired payment method and complete the order.

I CAN'T PLACE AN ORDER. HOW CAN I SOLVE THIS?

PURE the Winery wants to ensure that you have a seamless online shopping experience. In order to optimise and ensure online security, we are constantly optimising our webstore with the most up to date anti-virus software.
If you are having difficulties placing an order, we recommend the following in this order:

1.Try opening the website with a different browser. Please ensure it is the latest version of that particular browser. We recommend Google Chrome or Safari.

2. Try opening the webstore on another device. For example, another smartphone or laptop.
Please ensure that all cookies are deleted from that browser prior to entering our webstore or ensure emptying the cache.

 

3. Try using a different payment method.

 

If you still having problems placing your order, please contact our customer service at australia@purethewinery.com

Once again we apologise for your inconvenience and welcome your feedback. Your opinion and your online shopping experience matters to us, so please provide a detailed description of what you have been experiencing so we can help you as soon as possible and to the best of our ability.
PURE the Winery

DELIVERY QUESTIONS

WHO DELIVERS MY ORDER?

Orders placed by 1pm will be dispatched that day. If we experience an unusually large number of orders, we may change the 1pm cut-off to an earlier time so that we can keep our promise to the customers who have already placed their orders. We deliver Australia wide and are continually working on our rates. When a metro customer purchases online from any state in the country the final price will be based on the wines selected plus the cost of the courier, which will be displayed at the end of the purchase process.
Do you have questions about your order or its delivery? Send an email to australia@purethewinery.com

WHAT IS THE DELIVERY TIME?

Orders placed by 1pm will be dispatched that day. For all Metro Deliveries, please allow for 2-5 days for deliveries. For all Regional/Country Deliveries, please allow for up to a week for delivery.

WHERE CAN I FIND THE STATUS OF MY ORDER?

If your order has been processed correctly, you will receive the order confirmation by email.
When your package has been received by our carrier, you will receive a track & trace link in your email. You can always find the track & trace link under your own account on our website.
With the track & trace you can see when you can expect the delivery person.

MY ORDER WAS WRONG OR DAMAGED, WHAT NOW?

We do everything we can to deliver your order neatly and undamaged. If you have received a wrong or damaged item, send an email to australia@purethewinery.com

QUESTIONS ABOUT MY ACCOUNT

HOW CAN I CHANGE MY DATA?

You can change your details in the webshop. By logging in via My account in the webshop, you can change your details.

HOW CAN I REGISTER MYSELF?

Creating an account is easy. Go to My account and register here.

I FORGOT MY PASSWORD?

You can always request a new password from us. Go to My account, here you can choose Forgot password under the button Login. You will then receive a link in your mailbox, with which you can change the password.

WHAT ADVANTAGES DOES THIS ACCOUNT HAVE?

Creating “my account” has the advantage that it is easy and fast without having to enter your details every time. Track the status of your order and view your order history. You can also easily change your data.

HOW DO I ENSURE I DO NOT RECEIVE THE NEWSLETTER?

With our newsletter we want to inform and surprise you. If you are unable to read our newsletter, you will find a link in each newsletter to unsubscribe from the newsletter.

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