QUESTIONS ABOUT MY ACCOUNT

HOW IS IT THAT THERE IS ZERO SUGAR IN THE WINES PRODUCED BY PURE THE WINERY?

The grapes used to make PURE the Winery wines are carefully selected and picked at the right time. A grape contains sugars that can ferment into alcohol and sugars that cannot ferment into alcohol. The longer a grape ripens, the more of the second sugar, which cannot ferment into alcohol, is formed in the grape. When our grapes are picked, the sugars that can ferment to alcohol are at their peak and the sugars that cannot ferment to alcohol are not yet present in the grape.
Our experienced winemakers combine unique and traditional fermentation techniques to convert all sugars into alcohol in a completely natural way.

ARE PURE THE WINERY WINES 100% ZERO-SUGAR?

Yes, our wines contain zero sugar. All our bottles have a label with nutritional values. The declared nutritional values have been approved and checked by the competent authorities. The label indicates, among other things, that there is zerosugar in the wines of PURE the Winery.

WHERE DO THE WINES OF PURE THE WINERY COME FROM?

The grapes used for PURE’s zero sugar wines come from Piedmont, Italy. The wines are also made in the Piedmont. The grapes we use are carefully selected for each variant:
Merlot & Barbera for our red wine.
Chardonnay & Sauvignon Blanc for our white wine.
Chardonnay & Pinot for our sparkling white wine.
Chardonnay, Pinot & Pinot Noir for our sparkling Rosé.

DO THE WINES OF PURE THE WINERY CONTAIN ALCOHOL?

Yes, all our wines contain 10.5% alcohol.

WHAT MAKES THE WINES OF PURE THE WINERY DIFFERENT FROM OTHER WINES?

Our wines has zero sugar and zero carbohydrates. This absence of sugar is not at the expense of taste. In addition, the wines of PURE the Winery contain up to 50% fewer calories. And unlike other wines, our wines are 100% Vegan.

vegan wine

HOW MANY CALORIES ARE IN THE WINES OF PURE THE WINERY?

Our wines all contain 55 calories / 251kJ per 100ml. This is considerably less than the number of calories in regular wines.

DO THE WINES OF PURE THE WINERY CONTAIN PRESERVATIVES OR OTHER UNNATURAL ADDITIVES?

Like many other wines, PURE also contains sulfite. But because there is no sugar in our wines, the sulfite content is relatively low compared to other wines.

DO THE WINES OF PURE THE WINERY CONTAIN SWEETNERS?

No sweeteners have been added to our wines. All sugars have been naturally converted to alcohol during fermentation, without compromising on taste.

ARE THE WINES OF PURE THE WINERY VEGAN?

Yes, the our wines are proudly vegan. No animal products have been used during the production of the wines and cork. For more information, you can find an article on the News page with more information about vegan wine and PURE.

vegan wine

WHAT TEMPERATURE SHOULD PURE THE WINERY ZERO SUGAR WINES BE SERVED AT?

We recommend the following temperatures:
Red Wine: 16-18 degrees
White Wine: 6-8 degrees
Sparkling White Wine: 6-8 degrees
Sparkling Rosé Wine: 6-8 degrees

ARE THE WINES OF PURE THE WINERY SUITABLE FOR DIABETES PATIENTS?

Although our wines contain 0% sugar and 0% carbohydrates, please contact your doctor for advice on diabetes.

I WANT TO SERVE THE ZERO SUGAR WINES OF PURE THE WINERY IN MY BAR / RESTAURANT OR SELL IN SHOP. IS THAT POSSIBLE?

Yes, of course you can! We would like to get in touch with you.
Contact us via our contact form or send an email to australia@purethewinery.com.

QUESTIONS ABOUT ORDERING AND PAYMENT

WHERE CAN I FIND MY INVOICE?

Your invoice can be found online in your account.

WHAT ARE THE SHIPPING COSTS?

We offer a flat delivery charge of $8AUD for all Metro orders (including GST). Please allow 2-5 days for delivery. For all Regional/Country orders we offer a flat delivery charge of $18.50 (including GST). Please allow for up to one week for delivery.

WHAT DOES PICK & MIX MEAN 6 BOTTLES PER BOX?

We deliver our wines in boxes of 6 bottles. You can compose the contents of that box yourself. Of course you do not have to mix and you can also order a box of 6 of the same bottles.

HOW CAN I PAY AT PURE THE WINERY?

You can pay via E-way, with Credit Card.

HOW CAN I ENTER AN ORDER?

Simply place your items in your shopping cart, you can choose a box or individual bottles. You can order in units of 6 items, where you can put together your own box. To pay, go to your shopping cart, check the order and click Continue to checkout. Then take the following steps:

Your details, enter at least the required fields here.
Shipping, you can specify a different delivery address here or send notes regarding shipping.
Order summary, here you will find again an overview of your order.
Payment method, select the desired payment method and complete the order.

DELIVERY QUESTIONS

WHO DELIVERS MY ORDER?

Orders placed by 1pm will be dispatched that day. If we experience an unusually large number of orders, we may change the 1pm cut-off to an earlier time so that we can keep our promise to the customers who have already placed their orders. We deliver Australia wide and are continually working on our rates. When a metro customer purchases online from any state in the country the final price will be based on the wines selected plus the cost of the courier, which will be displayed at the end of the purchase process.
Do you have questions about your order or its delivery? Send an email to australia@purethewinery.com

WHAT IS THE DELIVERY TIME?

Orders placed by 1pm will be dispatched that day. For all Metro Deliveries, please allow for 2-5 days for deliveries. For all Regional/Country Deliveries, please allow for up to a week for delivery.

WHERE CAN I FIND THE STATUS OF MY ORDER?

If your order has been processed correctly, you will receive the order confirmation by email.
When your package has been received by our carrier, you will receive a track & trace link in your email. You can always find the track & trace link under your own account on our website.
With the track & trace you can see when you can expect the delivery person.

MY ORDER WAS WRONG OR DAMAGED, WHAT NOW?

We do everything we can to deliver your order neatly and undamaged. If you have received a wrong or damaged item, send an email to australia@purethewinery.com

QUESTIONS ABOUT MY ACCOUNT

HOW CAN I CHANGE MY DATA?

You can change your details in the webshop. By logging in via My account in the webshop, you can change your details.

HOW CAN I REGISTER MYSELF?

Creating an account is easy. Go to My account and register here.

I FORGOT MY PASSWORD?

You can always request a new password from us. Go to My account, here you can choose Forgot password under the button Login. You will then receive a link in your mailbox, with which you can change the password.

WHAT ADVANTAGES DOES THIS ACCOUNT HAVE?

Creating “my account” has the advantage that it is easy and fast without having to enter your details every time. Track the status of your order and view your order history. You can also easily change your data.

HOW DO I ENSURE I DO NOT RECEIVE THE NEWSLETTER?

With our newsletter we want to inform and surprise you. If you are unable to read our newsletter, you will find a link in each newsletter to unsubscribe from the newsletter.